Great communication plays a vital role in solving almost every problem in the workplace. How well leaders communicate has everything to do with how well employees engage in their work, how they take feedback, and whether or not they feel a sense of meaning and purpose. This type of communication is incredibly hard. It doesn’t come naturally to most.
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Have you ever noticed that when things don’t go well, there’s always a meeting afterward? It’s typical for companies to do a deep dive, analyzing step by step what went wrong and how to fix it. We spend a lot of time, energy, and heartache focusing on what goes wrong.
There is nothing wrong with this: troubleshooting problems, creating solutions, and infusing them into your processes and procedures is critical to helping your business get better and better. However, it’s only one side of the story.
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I’ve been fortunate to meet and work with all kinds of people over the years: entrepreneurs, leaders and employees in companies of all different sizes and industries, elected officials and citizens in cities and towns across the country. And since I love to learn, I’ve paid attention to what separates people who regularly meet their goals from people who don’t.
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The other day, my cousin Al shared with me that he appreciated a statement I had made years ago on what a gift a pause is. By this, he meant the space between what he wants to do or say and the moment he actually does or says it. Pausing gives him time to make the decision and/or take the action … or not. By “or not” I mean that the pause allows us to rethink. Many times, not taking the action or not saying the words is the better choice.
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I had an interesting conversation with a venture capitalist. We were discussing the qualities the VC looks for when thinking of buying a company. I was expecting to hear words like “profitability” and “growth potential.” But instead, the VC put self-awareness and coachability at the top of the list.
I was surprised but probably shouldn’t have been.
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